Frequently Asked Questions
Is it safe to buy through your website?
Yes. Buying any Kabiosile product through our website is 100% safe. Our official retailer, CDBaby.com, accepts all major credit cards and guarantees secure online shopping. CDBaby uses the most powerful privacy systems available. Nobody ever sees your credit card info. It is charged, and immediately erased - never stored on their system at all.
I feel uncomfortable using my credit card online.Â Can I still buy your discs?
Sure.Â Our official retailer, CDBaby, offers flexible purchasing options.Â You can purchase online using PayPal instead of a credit card.Â Or you can place your order by phone, FAX, or regular mail and pay by check, domestic or international money order, cash or chocolate.
I donâ€™t have a credit card. Â How do I order products without one?
No worries. Our partner, CDBaby, accepts checks, money orders, international money orders and cash in addition to all major credit cards. All orders can be phoned, faxed or mailed.
When will my DVD or CD arrive?
In the USA, if you purchase one CD or DVD, CDBaby sends it via first class mail. Your disc will arrive in 3-5 days. If you get more than one disc (ours or anyone elseâ€™s), they send it by priority mail. Your discs will arrive in 2-3 days. If youâ€™re in a real rush, you can ask for overnight shipping.
Outside of the USA, CDBaby uses Global Priority Mail, which takes 2-6 days, depending on where you are.
For international orders CDBaby can remove the plastic jewel case or DVD box and send you just the disc and paper artwork if you want. This saves you postage and customs doesnâ€™t usually open such packages, either.
What happens if my disc arrives damaged in the mail?
Just let us know and we will send you another one immediately, free of charge.
How much does it cost to ship the disc?
My question isnâ€™t answered on this page.Â What now?
If you have any other questions, please donâ€™t hesitate to contact us at mail (at) kabiosile.org.